Hiring? Don’t Forget Customer Service.
December 1, 2009 by Summer
With the unemployment rate at 10.2% – the highest it’s been in more than 25 years – companies are undoubtedly getting tons of résumés every time they post a new position. At Costa DeVault, for example, even when we aren’t looking to hire, we’re constantly receiving résumés and portfolios from new grads to 20-year veterans – all looking for work.
I, like the rest of you, have seen several friends “let go” from their employers. And I’m starting to notice a trend. As their job search transpires, many have gone to interviews, thought it went well and … nothing. No phone call. No e-mail. Not even a generic letter.
Obviously, it’s not expected for companies to reply to every résumé. However, if someone takes the time to come in for an interview, and a rapport has been built, at least give them the decency of replying to a follow up e-mail or phone call. How hard is it to shoot out an e-mail with: “Thank you for your interest in XYZ position. At this time, we have decided …”
Remember: applicants are still potential referral sources or clients, and we should treat them as such. At the very least, because in today’s era of social media, anyone can blast a company in a matter of minutes to their entire network of friends and family … who may or may not be the ones deciding to hire YOU.
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